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Account

Find out more about Natural8 account related matters from creating a Natural8 account, verifying your account, changing your personal details and more.

Account Creation

Rules & Restrictions for Nicknames & Avatars
Country of Residence Restrictions
How do I create an account?
My Country Code is not available when registering
Not receiving verification code to my email/mobile phone
I receive an error when creating an account

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Account Login

How can I check my past transactions?
How do I change my login password?
I have forgotten my password
How do I change my nickname, email or number?
My account has been stolen/compromised/hacked
I am travelling to another country, can I still play?

Account Verification (KYC)

What should I do if I encounter 13000 Risk Check Fail?
How do I verify my account (KYC)?
Must I complete account verification (KYC) before depositing/withdrawing?

Fund Password

What is Fund Password?
Enabling/Changing Fund Password?
How can I reset my Fund Password?

Tracking Code/Affiliate Tagging

What is Tracking Code when creating an account?
Can I change the affiliate/agent I'm tagged to?