If you are having trouble installing the app, please check that your device's security settings is not blocking or deleting the installer.
If you have previously installed the app, please conduct a clean install by following these steps:
1) Reboot
2) Completely remove the Natural8 client
2a) Uninstall via the normal process
2b) Locate and delete the following folders, if they exist (you can create backup copies in case of issues)
* C:\Program Files (x86)\Natural8* C:\Users\<USERNAME>\AppData\Local\Natural8* C:\Users\<USERNAME>\AppData\Roaming\Natural8* Search in your Windows (C:) folders for any remaining Natural8 files and delete them3) Re-download the client installer via the links below:
Download to your Windows desktop/laptop: https://download.good-game-network.com/desktop/installer/windows/natural8
Download to your MAC desktop/laptop: https://download.good-game-network.com/desktop/installer/osx/natural8
Mobile download link (Android): https://download.good-game-network.com/mobile-page/natural8?lang=en
Mobile download link (IOS), please set your default browser to Safari first: https://download.good-game-network.com/mobile-page/natural8?lang=en
4) Re-install
5) Reboot
If you still experience an issue, please contact us via email support@natural8.com or webchat with details of the error/problem you are experiencing.