Players are required to make a new request at the cashier each time they make a new deposit. It is essential to send the correct coin/token using the correct network as specified in the cashier request. Failure to follow these guidelines will result in the system not detecting and processing the deposit correctly.
An 8% recovery fee will be deducted from any deposits that are not performed correctly and require manual intervention or checking.
This includes:
Sending cryptocurrency directly to the same address without a new cashier request.
Sending a different coin or token than the one specified in the cashier request.
Additionally, you may also need to bear the gas fee for these incorrect deposits.
*As of 27th April 2025, recoveries for coins/tokens sent using an incorrect network (ie if the network used does not match the network selected upon making a new deposit request) will no longer be possible.