Please contact us via email [email protected] or webchat at www.natural8.com with a screenshot of the transaction, the TXID link in text format and your nickname/email for us to trace your deposit.

Please take note that wallet address is unique and you should not send it to the same address when you make the next deposit. If it is a static wallet address, please remember to make a deposit request via the cashier first before transferring your funds.
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Please request/generate a new address every time you deposit.