If possible, please try using a different Internet connection to download the installer. Do take note that it can take a few minutes for the download to complete.

Please also ensure that your device's security settings is not blocking the download of the installer or deleting the installer file.

Additionally, please try again at a later time as our download servers might be experiencing high traffic, especially after a major update.
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If you still experience an issue, please contact us via email [email protected] or webchat with details of the error/problem you are experiencing.