Natural8 provides several tools for players who wish to take a short-term break from the platform to manage their gameplay. These options are designed to be flexible, allowing for anything from a 24-hour "breather" to a multi-month hiatus.
The Cooling-Off Period
A Cooling-Off Period is the shortest break available and is intended for players who need a brief pause to step away from the action.
Available Durations: Typically 24 hours or 72 hours.
Effect: Once activated, the player is immediately logged out and cannot access their account until the timer expires.
Timeouts
A Timeout is a longer, voluntary break that allows a player to suspend their account access for a set period.
Available Durations: Players can generally choose from 7 days, 30 days, 60 days, 120 days, or a permanent exclusion. (In some regions, custom periods up to 6 weeks or 3 months are also available).
Restrictions: During a timeout:
The player cannot log in to the Natural8 app.
The player is automatically unsubscribed from marketing emails and promotional notifications.
The player will be unregistered from any upcoming tournaments they have joined (with buy-ins refunded to their balance).
Account Reopening
Once the selected timeout period concludes, the account will automatically regain its full functionality. This may vary from region to region.
How to Activate a Break
Players can initiate a Cooling-Off or Timeout directly through the software without needing to contact support:
Navigate to the Responsible Gaming tab
Select Self-Exclusion
Choose the desired duration.
Confirm the selection.
If a player decides that they wish to revoke their self-exclusion or timeouts set, they will have to contact support for further enquiry.